Incompetence is what MTN 680 Lister street knows best

Incompetence is what MTN 680 Lister street knows best. No follow ups despite numerous emails - having been sms'd by their repairs center that my item will be delivered to them in 3-4 days... Now it's day 12 (excel Sat and Sun) - no word whatsoever from Customer care office. Sheer arrogance and clulessness of some in the call centre leaves much to be desired 👎👎👎