Incompetence from MTN South Africa
Forget 1 star... can you give negative stars? Turnaround times of 3 to 5 days? .... sounds like a dream come true for me.... actually try 3 months!!! Utterly useless is being too generous.... a 2 year old could do a better job. I've had putrid service delivery from this company for far too long. I've been overcharged twice due to their own negligence or should I say failure to resolve issues they have created. Getting your query attended to is a nightmare with escalated query after escalated query and the 'Service Champions' don't even have answers for what is happening... they too are baffled. Incompetence is what your company seems to be oozing. If I even get a refund by Christmas it will be a miracle...
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Replies (1)'s updateReviewer Update
19 Dec 2019, 22:10Dear Alice
While you may think that this query is resolved or have been told.... you are sorely mistaken. I've already had that conversation (for the umpteenth time) with another 'Service Champion' who confirmed a credit was passed to the said amount but it was billed again due to your wonderful billing system. What a wonderful *****-up..... excuses excuses is all that is ever given with no real results. Had you 'listened carefully' or read my complaint you would have seen the word 'twice' and this is what has happened as a result. Fixing the problem half-way doesn't resolve an issue. Incompetence abounds to no end. You do realize where I'm going to escalate my complaint to now knowing that this is the sort of customer service I can expect to receive in future.
Utterly irrate customer
While you may think that this query is resolved or have been told.... you are sorely mistaken. I've already had that conversation (for the umpteenth time) with another 'Service Champion' who confirmed a credit was passed to the said amount but it was billed again due to your wonderful billing system. What a wonderful *****-up..... excuses excuses is all that is ever given with no real results. Had you 'listened carefully' or read my complaint you would have seen the word 'twice' and this is what has happened as a result. Fixing the problem half-way doesn't resolve an issue. Incompetence abounds to no end. You do realize where I'm going to escalate my complaint to now knowing that this is the sort of customer service I can expect to receive in future.
Utterly irrate customer
's update19 Dec 2019, 22:10
Reviewer Update
Dear Alice
While you may think that this query is resolved or have been told.... you are sorely mistaken. I've already had that conversation (for the umpteenth time) with another 'Service Champion' who confirmed a credit was passed to the said amount but it was billed again due to your wonderful billing system. What a wonderful *****-up..... excuses excuses is all that is ever given with no real results. Had you 'listened carefully' or read my complaint you would have seen the word 'twice' and this is what has happened as a result. Fixing the problem half-way doesn't resolve an issue. Incompetence abounds to no end. You do realize where I'm going to escalate my complaint to now knowing that this is the sort of customer service I can expect to receive in future.
Utterly irrate customer
While you may think that this query is resolved or have been told.... you are sorely mistaken. I've already had that conversation (for the umpteenth time) with another 'Service Champion' who confirmed a credit was passed to the said amount but it was billed again due to your wonderful billing system. What a wonderful *****-up..... excuses excuses is all that is ever given with no real results. Had you 'listened carefully' or read my complaint you would have seen the word 'twice' and this is what has happened as a result. Fixing the problem half-way doesn't resolve an issue. Incompetence abounds to no end. You do realize where I'm going to escalate my complaint to now knowing that this is the sort of customer service I can expect to receive in future.
Utterly irrate customer