Incompetence from all departments in MTN. Service champions? What a joke.

Absolutely appalled by the service I have received from MTN. I made payment on my account on the 25th via EFT as I do every month without fail. It has been 4 weeks and my payment has still not been allocated. I have spoken to numerous consultants over the phone as well as consultants via facebook including a floor manager who all advise it would be escalated. I have sent my proof of payment to 5 different email addresses and still nothing has been done. My line has been suspended 3 times already and now my data is off after having to reconnect my line this past Friday. Im being listed as a bad payer due to the incompetence of the accounts department and I get is "please accept our apology". An apology is not going to help me get credit in the future when I am declined due to my credit record being affected negatively due to this. I have now contacted ICASA as no one at MTN seems to want to help. Calling yourselves service champions is a blatant lie.