Incompetence

Since November 2019 MTN has not been allocating our monthly payments on our account correctly. Due to their own incompetence 4 EFT payments of a R1000.00 each are missing from our statements, not even allocated as yet. MTN has put a block on our account but they are the ones that messed up the account. I lodged a query 20 July 2020 with MTN Ladysmith KZN office, but to date have had no feedback. Apparently the banking team is investigating our missing payments. Ref num ***. December 2019, March April and May 2020 payments are not allocated. I am due for an upgrade and cannot do so because you haven't allocated our payments. All proof of payments was given to Ronisha who sent it to MTN. I can assure you that if this isn't resolved by Monday, I will take my upgrade else where and you can be assured that the other two phones once due for upgrade will follow suite. I am utterly disgusted and upset.