1 reviews | Active since Feb 2017
Incompetence everywhere you look
<p>Last week i phoned MTN to get advice on how to port my Vodacom number across to my current MTN contract that i have. I made it very clear that i wanted to use my Vodacom number on my current mtn contract. The call center agent advised me that in order to do this i needed to first cancel my Vodacom contract and port my number to prepaid MTN. Next he said i need only go in store and complete a form and they would then make my contact number the number i had ported from Vodacom. So i proceeded to cancel my vodacom contract at a cost of R400. I then ported my number to MTN prepaid. Next i proceeded to go to a MTN store to complete the final step only to be told that what i was wanting to do was impossible. I would like MTN to please respond and tell me why their call center staff give out false information or if their store was incorrect in telling me this could not be done. If it indeed can not be done i would like to know who is liable for the money that i lost in cancelling my vodacom contract based on the false information received from MTN.</p>
This is all good and well. But now who is responsible for the money i have lost due to false information received from your call centre? If the call centre cannot provide accurate information then it should not be there, it should be taken away as a service that you guys offer.
Is there any other way to achieve a similar outcome to what i am looking for that could perhaps remedy the situation? The only outcome i need is to be able to use the minutes and data that i currently get on my contract using my number that i ported. I was told something about an additional SIM from a colleague at work. Please advise if your only recourse to this situation is going to be saying oops, i am so sorry about your loss and our incompetence or will you actually work to try find a solution to the problem MTN's incompetence has created.
This is all good and well. But now who is responsible for the money i have lost due to false information received from your call centre? If the call centre cannot provide accurate information then it should not be there, it should be taken away as a service that you guys offer.
Is there any other way to achieve a similar outcome to what i am looking for that could perhaps remedy the situation? The only outcome i need is to be able to use the minutes and data that i currently get on my contract using my number that i ported. I was told something about an additional SIM from a colleague at work. Please advise if your only recourse to this situation is going to be saying oops, i am so sorry about your loss and our incompetence or will you actually work to try find a solution to the problem MTN's incompetence has created.
Will MTN not reply to my response or have they just signed off? Such incompetence......
Will MTN not reply to my response or have they just signed off? Such incompetence......