Incompetence

I app**** online, whoever assisted me made a mistake: 1. Wrong address, yet I spelt it out to her 2. Wrong plan (I was given a 30gb/36 months) yet we agreed on 50 + 50 24 months

I called in before delivery, I was given stories. Now I have the sim and its COMPLETELY WRONG

So I must keep calling, use my money and time to fix their incompetence? Totally unacceptable