1 reviews | Active since Jan 2011
incompetence customer service
<p>So... i need to cancel my mtn contract because im moving/working in namibia. I have a top up and over the years my airtime has accumulated (R1700+-) . After trying and trying to get answer out of mtn customer service I did't really get anywhere. I don't know why i am losing all that money if have payed for. My contarct works like a pay as you go and the airtime is not like minutes. So after paying R500 each month for 2 years you are just going to take the accumulated airtime and put it in your pockets and say sorry to the client . Im not happy with this !!! I dont get why they just can transfer that money to a pay as you go nr. </p> <p> </p> <p> </p>
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that as per the terms and condition of the contract, user cannot transfer the inbundle airtime to another number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that as per the terms and condition of the contract, user cannot transfer the inbundle airtime to another number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
