EC
Edmore C
1 reviews | Active since Mar 2015
04 Mar 2015, 14:52
INCOMPETENCE BILLING - NO RESPONSE FOR A YEAR!!
I SEND A BILLING COMPLAIN TO [Email Removed] ON THE 28TH OF APRIL 2014 BUT I DIDN'T GET A COURTESY OF A RESPONSE FROM THEM. I MADE A CALL FOLLOW UP FOR MORE THAN 10 TIMES WITHOUT JOY. AS A RESULT, I SENT A COMPLAIN TO OMBUDSMAN ON THE 30TH OF APRIL 2014. ALMOST A YEAR LATER, I'M STILL WAITING TO HEAR FROM THE OMBUDSMAN DESPITE MORE THAN 5 FOLLOW UP EMAILS!!! THIS INCOMPETENCE IS REALLY UNACCEPTABLE. CAN SOMEONE PLEASE HELP ME TO UNDER HOW THIS OMBUDSMAN THING WORKS?
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Replies (1)
MTN South Africa's replyOfficial
10 Mar 2015, 16:32Hello EddyC,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that the Ombudsman is a regulatory for all the service providers, please be advised the they liaise with the service providers to resolve the query and give feedback to the client.
Would you kindly advise what was the billing query about and we will try by all means to resolve the query.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that the Ombudsman is a regulatory for all the service providers, please be advised the they liaise with the service providers to resolve the query and give feedback to the client.
Would you kindly advise what was the billing query about and we will try by all means to resolve the query.
Thank you.
Kagiso
REQ:***
MTN South Africa's reply10 Mar 2015, 16:32
Official
Hello EddyC,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that the Ombudsman is a regulatory for all the service providers, please be advised the they liaise with the service providers to resolve the query and give feedback to the client.
Would you kindly advise what was the billing query about and we will try by all means to resolve the query.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that the Ombudsman is a regulatory for all the service providers, please be advised the they liaise with the service providers to resolve the query and give feedback to the client.
Would you kindly advise what was the billing query about and we will try by all means to resolve the query.
Thank you.
Kagiso
REQ:***