LT
LWANDILE T

1 reviews | Active since Sept 2015

18 Sept 2015, 09:31

INCOMPETENCE, BAD SERVICE

I cannot believe the incompetence of MTN employees. I spoke to a lady by the name of Nandipa and Nosiviwe like trained machines they recite back to you what they were told on training. I received a letter from MTN legal department saying I must settle my account before further action is taken. It was a cheap cellphone that I bought for my son to play games. I phoned them in May to settle the bill and I was advised that they will escalate the matter and come back to me. It is now September and I am still waiting. I want to pay my bill and have nothing to do with MTN anymore!!! I have been using Vodacom for years and I am absolutely happy with them they give me what I want and more. <br> <br> Can someone from MTN phone me today because their so called number *** is constantly engaged???? I hate MTN with a passion and it is the worst network in the entire universe. <br> <br> my number is ***, Lwandile is my name. Management phone me before I put up a billboard...<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply18 Sept 2015, 12:25
Official
Hello Lwandit840,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the amount to be paid is R 496.23. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Best regards
Mantoa
REQ:***