Incompetence at MTN

On the 6 April 2018 my husband reported to MTN that a cellphone contract was **********ly opened his name. An affidavit was emailed to *** at 4PM on the same day.

To date the transaction still appears on ITC.

On 23 June 2020 he sent an email to *** requesting an update on this matter and a letter confirming the results of the investigation. His email was completely ignored.

On 29 June 2020 he made a follow-up call to MTN to which he was asked to send the email to *** and to which he did.

On the 2nd July 2020 cim_legal responded and asked him to resend his request back to cr*****queries. Like seriously though.

This level of service is unacceptable. Especially when one has to wait on the phone for close to an hour to be informed email that department, you send the email and it is completely ignored.

As quick as you were to open an account **********ly, is as quick as you are expected to resolving this matter.