INCOMPETENCE @ MTN

<p>I done an upgrade through summer mobile and cancelled it. It took 2 weeks to get this done by the way but no stress. I was then told to go to an MTN to do the proper upgrade to my satisfaction. I did this and called MTn to reverse the migration fees etc for the summer mobile upgrade. I was given a reference number REQ*** and called a few times to follow up but to no avail. Then later I am told that the reference number does not exist and the migration fees removal is handled by another department. What a mess. The reference number existed every other time now all of a sudden not. It takes 2 weeks to remove this and then you want to block my lines. I am really not happy with the service from MTN and although I have been loyal for all these years the consultants still lack training to handle complex queries and sort it out. They hang up the phone if they lost and it is irritating. I need someone to sort out my account.</p>