Incompetence at MTN

<p>A couple of weeks ago I went to the ****arney store and dealt with Paul:<br />1. My contract expired a few months ago. To avoid continuing paying the monthly rate I chose a new contract.<br />2. My statement runs from the 20th of the month, and In order not to lose my ~R700 credit, I asked Paul to only activate the new contract on 19 Sep. He agreed.<br />3. I took his contact numbers and said I would phone on the 19th to remind him.<br />4. I phoned 3 times on the 19th and left messages for Paul with Tsego and Lungi. I explained that he had my signed forms and I was phoning to remind him to activate my new contract.<br />5. I don't know if Paul tried to phone back but he did not leave a message on my phone.<br />6. I phoned again on 21 Sep and spoke to Paul. He did not remember me. I reminded him he needed to activate my new contract, and that it should have been done on 19 Sep, before the start of my new statement cycle. Paul said he would phone me back.<br />7. He did not phone. I phoned again and left a message saying it was important he called before COB. He did not call. I phoned a third time at 17:55 and no-one answered.<br />8. I phoned again today, 22 Sep, and was asked to phone back as Paul was busy. This is not acceptable service.<br />9. What infuriated me today when I called was when I asked if I was speaking to Tsego and she rep**** no, Tsego is working at Melrose Arch today. Then at the end of the conversation I asked who I was speaking to and she said Tsego! When I questioned her she said she didn't understand me earlier, and there were two Tsegos. <br />10. I then asked who the store manager is and asked to speak to Lungi. I was told she was busy. I asked who Lungi reports to and was told Faaiza. I asked for a contact number and Tsego said she couldn't give that out. I had to drag out info from her and finally got an email address. <br />11. Instead I decided to log a complaint via the website but when I clicked on the submit button nothing happened, and no message appeared that my complaint had been submitted.<br />This is unacceptably shoddy service all round. Please get back to me with a resolution.</p>