Incompetence and response time.

I've been having an issue where my account does not get debited on the 25th of every month and without warning they decide they are going to suspend my services. I have to then go and wait in a line at MTN and pay for the account and then beg them to ensure that the account is going to be debited. it got to a stage where i was having to do this nearly on a monthly basis. I've even taken it as far as having to open up another contract with a different service provider. As i cant have my phone unexpectedly not working when i might need it the most. especially with me needing a phone for work purposes and contact. I know see that the haven't debited my account for the past 3 months. I cannot afford to pay 3 months worth of payments at once. I was able to send an email to the [Email Removed] which i have had to do every single time i had this issue and now I'm advised i must wait up to 8 working days before they get back to me. This is very poor customer service as it has driven me as far as having to open up a contract with another service provider to ensure i am still able for people to get hold of me.I dont know how else to ensure this issue is resolved besides Hellopeter