1 reviews | Active since Oct 2015
Incompetence and lies
<p>6 months later and empty promises to resolve the matter but yet it is still not done. Contracts overcharged and MTN seem like they don't want to return monies owed to their customers. Empty promise after promise to resolve the matter once and for all adds to their lack of customer support. Truly shocking service. ( reference 083 phone number - credit still outstanding )</p> <p> </p> <p>I will not be renewing any contracts with them in the future.</p> <p> </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that a credit od R540.09 have been adjusted into your contract account and we have logged a request with ou banking department to process the amount R -396.24 to your bank account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***6
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that a credit od R540.09 have been adjusted into your contract account and we have logged a request with ou banking department to process the amount R -396.24 to your bank account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***6