Incompetence

My order number is ***

I app**** for a new contract on 09/02/2023. All good and well, I was approved and my order was ready, packed and sent to the courier for delivery.

But the problem is that they went and used my alternative number (which is my fiancé's number) as the number to call to arrange for delivery and not my number which I put down as the primary number. He is at work and his phone is on silent so he is not able to take any calls so the delivery appointment keeps failing and DSV is not able to change the contact details they have on the system MTN has to do it.

I spoke to a lady by the name of Nadine at the customer care center and she said she will update it with DSV and get them to give me a call to arrange delivery but I'm still waiting.

Please sort this out ASAP coz if that phone gets sent back guaranteed I will cancel everything! I'm not paying a cent for something I don't have!