INCOMPETENCE & ABUSE

My MTN contact expired on 5th May 2015, I called to cancel and was given the reference number and told that the cancellations department would call me within 7 days to finalise the cancellation. Almost two months later they have not called me and MTN is demanding money from me without addressing my query. When you call their number you hold for the consultant until the call is cut-off, I have called many times on different days, and even went to the store at Cradle Stone Mall, where the shop assistant couldn't get through to MTN call centre as well while trying to assist me, she made me fill in the cancellation forms and asked that I email her a copy of my ID, which I did, the date was 18th June. MTN still sends me emails and smses demanding payment as I stopped their debit order, seeing that they were not actioning my request to cancel the contract and port my number to prepaid.