Incompetence

Terrible customer service, the agents do not even know the correct departments to transfer to. I wasted hours of my day to get assistance with a new contract I would like to sign up with MTN and after speaking to a the 5th consultant Zanele I was advised to go to a store, because the website and agents will not be able to assist, I have no idea why they are around. I work 7 days a week, this is so inefficient and impractical. I would never recommend anybody to use MTN solely for the poor customer service.