1 reviews | Active since Oct 2015
Incompetence
<p>Still waiting for a final credit on my account due to two contracts being overcharged. Initial complaint laid in October 2016 (been going on for 6 months now!!) One cresit finally received a month ago yet unable to sort the other one - after I have had to send in a copy of my contract 3 times for escalation and nothing gets done about it. Truly bad service and empty promises of the matter being resolved.</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department to address.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department to address.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Best regards,