1 reviews | Active since Mar 2017
Incompetence
<p>MTN service provider is the most *********** cellphone network provider I've dealt with! I have not had any access to my phone, except when it connects to wifi at work, the entire week. I've called everyday being told it's a network problem. I was told "our IT team is working on the problem but we will refresh your phone so long On our side and you have to reboot your phone as well". I get to work today and call again and this time I'm given a number for the Coverage Centre for MTN and Lo and Behold I'm told there actually isn't a network. So now I'm sitting in the same position , no solution whatsoever!! I have a child, I run a business and I cannot receive or make calls. Never mind even that, I have an up to date account with MTN SO WHY THE HELL DONT I HAVE A PHONE!!!!!!
Thank you for your post.
We apologize for the delayed response.
We have escalated the complaint regarding the coverage network problem for assistance. We have sent a application to you to be completed if this problem is not resolved please complete the questions and email our coverage department for assistance.
Kind Regards,
Alice van der Merwe
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REQ:***
Best regards,
Thank you for your post.
We apologize for the delayed response.
We have escalated the complaint regarding the coverage network problem for assistance. We have sent a application to you to be completed if this problem is not resolved please complete the questions and email our coverage department for assistance.
Kind Regards,
Alice van der Merwe
***
REQ:***
Best regards,
