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Serena N

1 reviews | Active since Mar 2017

09 Mar 2017, 09:38

Incompetence

<p>MTN service provider is the most *********** cellphone network provider I've dealt with! I have not had any access to my phone, except when it connects to wifi at work, the entire week. I've called everyday being told it's a network problem. I was told "our IT team is working on the problem but we will refresh your phone so long On our side and you have to reboot your phone as well". I get to work today and call again and this time I'm given a number for the Coverage Centre for MTN and Lo and Behold I'm told there actually isn't a network. So now I'm sitting in the same position , no solution whatsoever!! I have a child, I run a business and I cannot receive or make calls. Never mind even that, I have an up to date account with MTN SO WHY THE HELL DONT I HAVE A PHONE!!!!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Mar 2017, 08:08
Official

Thank you for your post.

We apologize for the delayed response.

We have escalated the complaint regarding the coverage network problem for assistance. We have sent a application to you to be completed if this problem is not resolved please complete the questions and email our coverage department for assistance.

Kind Regards,

Alice van der Merwe

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Best regards,