Incompetence!
<p>I went to an MTN store to request a "number port" service from my previous network to MTN. I submitted my proof of residence and ID as requested to RICA the sim. Upon completion of the process, I went home only to find that my number had been "RICA barred". I contacted MTN on 173 three times and I still couldn't get any advice that was useful. Just a lot of trial and error!!!</p>
Good day Ande,
Thank you for post and apologies for the delayed response.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Our records indicate that the port in was completed successfully on 2016-12-28.
Apologies once more for all the inconvenience and we sincerely hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Ande,
Thank you for post and apologies for the delayed response.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Our records indicate that the port in was completed successfully on 2016-12-28.
Apologies once more for all the inconvenience and we sincerely hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,