SM
Shaneel M
1 reviews | Active since May 2015
04 May 2015, 12:18
Incompetence!
I am appalled at the service I have received from this individual! I had two separate accounts with MTN. One account was for a family member who had been paying for the account via a third party agreement, hence the debit order was coming of her bank account. The other account was my personal account of which i had a data contract. In January 2015, I went to MTN to get a Tablet on contract and explained to \Warren"not to interfere with the \""third party\"" account. Subsequently"
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MTN South Africa's replyOfficial
18 May 2015, 14:49Hello Shaneel M,
We are truly sorry for the breakdown in service service experienced and for the inconvenience caused.
We have now perused your account and see the the banking details on account number ending with 5588 was changed as the additional line was activated on that account.
We've now contacted the management team within the service centre at the Pavillion and request that the matter be resolved amicably. We have also notified them that you are not willing to return to the store again.
We will touch base with you as soon as we get some feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service service experienced and for the inconvenience caused.
We have now perused your account and see the the banking details on account number ending with 5588 was changed as the additional line was activated on that account.
We've now contacted the management team within the service centre at the Pavillion and request that the matter be resolved amicably. We have also notified them that you are not willing to return to the store again.
We will touch base with you as soon as we get some feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply18 May 2015, 14:49
Official
Hello Shaneel M,
We are truly sorry for the breakdown in service service experienced and for the inconvenience caused.
We have now perused your account and see the the banking details on account number ending with 5588 was changed as the additional line was activated on that account.
We've now contacted the management team within the service centre at the Pavillion and request that the matter be resolved amicably. We have also notified them that you are not willing to return to the store again.
We will touch base with you as soon as we get some feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service service experienced and for the inconvenience caused.
We have now perused your account and see the the banking details on account number ending with 5588 was changed as the additional line was activated on that account.
We've now contacted the management team within the service centre at the Pavillion and request that the matter be resolved amicably. We have also notified them that you are not willing to return to the store again.
We will touch base with you as soon as we get some feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,