incompetence
<p>I posted a review about a month ago on Hello Peter complaining about the ****ty service I have gotten from MTN for an insurance claim on my ****** phone, now they respond quickly as though they are going to help me some girl calls me to tell me my claim was sent to the wrong department, so uninterested she apologizes on behalf of MTN's incompetence then for closes by saying they are going escalate the deal and i will get my response by the end of the day. I guess there are many hours in a day because I'm still waiting for assistance. I am so frustrated and annoyed, clearly there is levels to this ****** MTN's impotence and Hello Peter is as useless as me calling MTN call centre, CAN SOMEBODY SOMEWHERE IN THIS CUSTOMER SERVICE PLATFORM HELP MEEE!!!!!!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the insurance claim is approved for any handset valued at R15000.00 (including vat) Claim Cost, the MTNEXCESS of R350.00 (including vat) is payable at the MTN store. For further assistance with the claim, we have emailed the store consultant who assisted with capturing the claim.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the insurance claim is approved for any handset valued at R15000.00 (including vat) Claim Cost, the MTNEXCESS of R350.00 (including vat) is payable at the MTN store. For further assistance with the claim, we have emailed the store consultant who assisted with capturing the claim.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,