Incompetence

I have been a customer with MTN for over 16 years had 3 contracts with MTN the first took over 3 months after cancelling the contract for them to execute bear in mind they still billed me for this without a refund when it was finally completed.

I then tried to upgrade the other 2 data contracts that they automatically transferred to prepaid without my knowledge or informing me ref *** this has not been executed and they have continued billing the ridiculous prepaid billing amounts. To date after following up all they could respond was that the application was approved, but the contracts are still prepaid on their system?????

I now have decided to cancel my contracts Ref *** was told that I will receive a confirmation sms within 24 hrs guess what 24 hours has lapsed and no sms. And to top it off come billing date they will be happily be debiting my account.

Their service is pathetic!