AF
Anton F
1 reviews | Active since May 2011
30 May 2019, 19:42
INCOMPETENCE
1. Purchased 30Gb on 20 May for ***X - NEVER received the data 2. Escalated on 25 May = NO FEEDBACK to date 3. MTN app is USELESS as sim is in a router in a different town 4. Requested a daily usage report on the number to be emailed - STILL WAITING 5. Received a "response" Query #316817 has been resolved FUNNY! Still waiting for the daily usage logs. The m@r@n I spoke to says data was loaded. but no usage registered, but trying to use data still gives you a "no data" web page? How do I cancel this CONtract,?
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MTN South Africa's replyOfficial
31 May 2019, 11:41Good Day Anton
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly be advised that the 30GB bundle was loaded on the 25th and both the 5GB as well as the 30GB bundles were used.
Please note that a request has been logged with our billing department as per reference number ***, so they could send you a report.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly be advised that the 30GB bundle was loaded on the 25th and both the 5GB as well as the 30GB bundles were used.
Please note that a request has been logged with our billing department as per reference number ***, so they could send you a report.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management
Best regards,
MTN South Africa's reply31 May 2019, 11:41
Official
Good Day Anton
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly be advised that the 30GB bundle was loaded on the 25th and both the 5GB as well as the 30GB bundles were used.
Please note that a request has been logged with our billing department as per reference number ***, so they could send you a report.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly be advised that the 30GB bundle was loaded on the 25th and both the 5GB as well as the 30GB bundles were used.
Please note that a request has been logged with our billing department as per reference number ***, so they could send you a report.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management
Best regards,