incompetence

<p> Have been trying to cancel a contract with mtn since last year 23 October 2015,it's been nine months now that have been phoning but no success,they keep telling me that my contract is cancelled,come month end they deducted money from my account,and when i phone to find why they Deducting money from my account, they say the contract is still open,I even went to mtn direct store at cresta on the 27 of April,to cancel my contract ,still no success. I requested a refund orrfor the money they deducted,they keep on telling me same nonsesne, Mtn please stop my contract and stop *****ing my money, and refund me my money.</p>