incompetence
Good day Jabulile, Gladys and Cherildene
Thank you for all providing me with the same email that has been copied and sent to me without trying to resolve the issue. But I’m not sure if you are competent enough to resolve such queries.
The email below is the same email that was provided to me with, however I was advised about my cellular data which is off. How does it explain the extra R434 billed to me. No one is able to explain that to me.
When the contract was signed I had advised MTN that I wanted a top up, When data or airtime is finished I would buy it myself. Your Network Report does not explain why is my normal monthly bill R434 more.
This whole query has nothing to do with the data depleting situation. What exactly is data usage???? Last month it was the same problem however then you told me that I increased it from R0 to R500 and Alice van der Merwe decreased it to R0. I paid MTN R1443 thinking my life would go back to what it was until I went on the app and I was billed the same amount. Now this is ridiculous. All i want to know why is my bill high!!!!
I have never seen such incompetence in my whole entire life.
Cell: ********** 710
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Replies (2)
MTN South Africa's replyOfficial
23 Aug 2018, 18:26Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly be advised that we have evaluated your bill invoice dated the 13/07/2018 and 13/08/2018 is due to high data usage however since the usage limit have been decreased to 0.00 the current invoice which will be finalised on the 13/09/2018 there are no data charges incurred.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply23 Aug 2018, 18:26
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly be advised that we have evaluated your bill invoice dated the 13/07/2018 and 13/08/2018 is due to high data usage however since the usage limit have been decreased to 0.00 the current invoice which will be finalised on the 13/09/2018 there are no data charges incurred.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
's updateReviewer Update
24 Aug 2018, 07:59Hi Mike
So what are you saying is I still have to pay that amount and going forward I will not be charged these unnecessary amounts.
Will my agreed amount stay the same and will not change???
Why did Alice not advise me that the limit being changed in July would affect my August bill.
's update24 Aug 2018, 07:59
Reviewer Update
Hi Mike
So what are you saying is I still have to pay that amount and going forward I will not be charged these unnecessary amounts.
Will my agreed amount stay the same and will not change???
Why did Alice not advise me that the limit being changed in July would affect my August bill.