MB
Marek B
1 reviews | Active since May 2018
25 May 2018, 11:53
Incompetence
Upgraded my contract two weeks ago. Still don’t have my new phone. Every time I call to follow up there some kind of excuse. Shocking service no feedback.
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Replies (2)
MTN South Africa's replyOfficial
27 May 2018, 19:27Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply27 May 2018, 19:27
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MB
Marek B's updateReviewer Update
28 May 2018, 14:49Hi Mike. I did get a call this morning advising that I would get feed back by 1pm today. Unfortunately I could not get the ladies name as I was driving. As expected there was no call at 1pm. Then once again to follow up at approximately 2:15pm. The lady that is dealing with my enquiry is Thandeka Mncube on the corporate call centre number ***. She advised that she could not call me because she was on lunch but the application was with vetting and there were some system errors. I must have heard this system error excuse at least 3 times since last week. I was then transferred to a lady by the name of Rowanne. She has promised to get bank to me before close of business today. Let’s see. The reference number I have for this query is: TT***0. Regards Marek Babak
MB
Marek B's update28 May 2018, 14:49
Reviewer Update
Hi Mike. I did get a call this morning advising that I would get feed back by 1pm today. Unfortunately I could not get the ladies name as I was driving. As expected there was no call at 1pm. Then once again to follow up at approximately 2:15pm. The lady that is dealing with my enquiry is Thandeka Mncube on the corporate call centre number ***. She advised that she could not call me because she was on lunch but the application was with vetting and there were some system errors. I must have heard this system error excuse at least 3 times since last week. I was then transferred to a lady by the name of Rowanne. She has promised to get bank to me before close of business today. Let’s see. The reference number I have for this query is: TT***0. Regards Marek Babak