INCOMPETENCE

I am on the verge of Porting my number because of INCOMPETENCE. I have a very simple request that needs to be actioned or I leave this Network. I t has been several days almost a week trying to get a SIM SWAP done. The query is very simple. I called you call centre sometime last week requesting for a SIM SWAP to be done and was unable to answer the security questiones asked by your Call Centre agent(BULELWA CELE). The agent then requested I send an Affidavit and copy of certified ID to have the SIM SWAP done of which i have done. In the interim i have loaded airtime on to the new SIM to try and have the SIM swop done VIA Self help 44770 as airtime is required to send sms's and now i am told the SIM SWAP cannot be done because airtime has been loaded. This is Utter **** which does not make sense. STOP shunting one from pillar to post. I refuse my time being wasted and i refuse to buy a new sim card. Have my damn request actioned or tel me to just move to another Service provider. MY contact number is ********** and i am using an old sim card, I have recently purchased a new cellphone which requires a NANO SIM CARD therefore i want to keep my old number ********** 088 and it to be swapped with number ********** 134. Awaiting your speedy response VERNON KOCK