NM
Nthabiseng M
1 reviews | Active since Feb 2018
26 Feb 2018, 22:02
Incompetence
So my mom is due for an upgrade and we went to the Carlton Centre branch on the 27/01/2018 to have that done,however that was not possible because when they took her details apparently her Identification number didn't match the one on the system and told her to come back on the Monday and that they would have logged a call for her in effort to try and resolve the problem and that was not done when she went on the Monday
Now my question is what do we do now because we have been paying the account and this would be her third upgrade with MTN not once has MTN called to verify details or make updates. We've been calling the MTN call centre since Monday for contract upgrade department and a lady by the name Nimita Reddy said she would try to assist and guess what we still waiting
No one is willing to assist and her number has be blocked because she defaulted to pay for the month of February because her issue is not being resolved and why keep paying a contract that will mature but you get nothing
Never again will I be or any member of my family be a MTN customer
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Replies (2)
MTN South Africa's replyOfficial
27 Feb 2018, 11:43Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the account do reflect your mom ID number. This information is on the account.
The account balance is R398.98. No payment was received for the January invoice balance of R189.97. Due to the account on cash method the account need to be paid up in full before the upgrade will be approved.
The line is suspended. We have set up the arrangement for R388.98 to be paid by the 9-3-2018. Line activated. Please reboot the device. Payment will reflect in 48 hours. Once payment reflect please visit the store again to assist with the upgrade request.
We have tried to contact you to assist us with the ID number to compare this with the system no availability, we have contacted the account holder as well and no availability.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply27 Feb 2018, 11:43
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the account do reflect your mom ID number. This information is on the account.
The account balance is R398.98. No payment was received for the January invoice balance of R189.97. Due to the account on cash method the account need to be paid up in full before the upgrade will be approved.
The line is suspended. We have set up the arrangement for R388.98 to be paid by the 9-3-2018. Line activated. Please reboot the device. Payment will reflect in 48 hours. Once payment reflect please visit the store again to assist with the upgrade request.
We have tried to contact you to assist us with the ID number to compare this with the system no availability, we have contacted the account holder as well and no availability.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
NM
Nthabiseng M's updateReviewer Update
27 Feb 2018, 16:34Good day
We have not received any calls today from you guys,her ID ***
We do not understand why we have to pay in full the contract when it matures at 20months and we also received a sms saying she is due for an upgrade
NM
Nthabiseng M's update27 Feb 2018, 16:34
Reviewer Update
Good day
We have not received any calls today from you guys,her ID ***
We do not understand why we have to pay in full the contract when it matures at 20months and we also received a sms saying she is due for an upgrade