zK
zubair K
1 reviews | Active since Mar 2017
21 Nov 2017, 11:42
Incompetence
MTN's Staff Incompetence knows no limit. After upgrading 4 months ago I still did not receive MY handset Samsung S8 that I have been paying for every month without delay. 4 Months later I am still waiting and everytime you call the the GENIUSES that are supposed to assist you none are able to assist.
This contract is now in breach as I have paid every month without complaint, I want a full reimbur*****t and cancellation of contract immediately.
MTN should now stand for :
My Terrible Network.
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
22 Nov 2017, 09:37Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the request to the MTN Midrand Warehouse to confirm the RMA number, once they confirm that the device was received back at the Warehouse the upgrade will be reversed and credits will be passed to the account since the date of the upgrade date.
We are waiting for feedback., once received we will notify you.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply22 Nov 2017, 09:37
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the request to the MTN Midrand Warehouse to confirm the RMA number, once they confirm that the device was received back at the Warehouse the upgrade will be reversed and credits will be passed to the account since the date of the upgrade date.
We are waiting for feedback., once received we will notify you.
Kind Regards,
Alice van der Merwe
Best regards,
zK
zubair K's updateReviewer Update
30 Nov 2017, 10:49THANK YOU, ALICE
BUT I HAVE PORTED TO VODACOM WHO ACTUALLY SORTED OUT AND DELIVERED IN LESS THAN 24 HOURS SOMETHING My Terrible Network COULD NOT DO IN 4 MONTHS
zK
zubair K's update30 Nov 2017, 10:49
Reviewer Update
THANK YOU, ALICE
BUT I HAVE PORTED TO VODACOM WHO ACTUALLY SORTED OUT AND DELIVERED IN LESS THAN 24 HOURS SOMETHING My Terrible Network COULD NOT DO IN 4 MONTHS