KB
Khanya B

1 reviews | Active since Aug 2019

24 Jan 2025, 06:29

Incompetence

I went to MTN to get a contract phone which I was told it would be R579 but ended up paying R4700 and something within 2 months. I paid because I didn't want to ruin my credit score. None of the mtn consultants I interacted with could assist in explaining how their data is billed. They randomly told me I used up 31gb data. Mind you I was under the impression that I would get free once off 30gb apparently that was also false information turns out the person that did my contract did not close my sul whatever that is. It's sad that as a customer I wasn't advised on anything regarding their billing methods and that I had to pay because their staff was ***********. Needless to say I threw away their sim card. I will happily pay for my phone because I absolutely love it but I would advise that you don't get a mtn contract under any circumstances. Its unfortunately insanely overcharged if you get stuck no one is willing to assist you in anyway even when the fault is on their side. I got myself a prepaid sim card and never again will I ever be as stupid as to trust mtn consultants

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