incompetence

I had a contract phone with MTN it expired on the 19th of December .I was informed I must call in to migrate my from contract to Pre-paid before expiry date. I did as I was told, I call few days before the contract expires I spoke to a guy buy the name of Sunday Nkosi ref number ***8 and he told me no I can only call in to migrate only after my contract expires of which that is on the 19th December. <br> <br> I have all the ref number out of all the people I have spoken to not even one of them was able to assist or at least give me correct information. MTN is the most *********** network one could ever use. <br> If this is how you trick people into keeping business with you by delaying the cancellation and keep debiting our accounts shame on you.<br> <br> As to the employees I spoke to claps once, it is astonishing that they do not know anything about the business. MTN YOU CAN AT LEAST GIVE THEM TRAINING.<br> <br> All the ref numbers<br> ***<br> ***<br> <br> MTN I am very fed up with you guys kindly cancel my contact as I do not wish to use this network ever. <br>