VS
Verosha S
1 reviews | Active since Aug 2015
09 Dec 2015, 11:52
INCOMPETENCE
I previously complained about the lack of service received from MTN for a device I sent in for repairs which I waited for 6 months to get back, after receiving a call from Alice, I have my device, the agreement was I will be refunded for the months I did not have the device! I have been waiting since the 28th of October for my refund. I have made numerous calls and sent emails, unfortunately to date I havent received my refund and no-one from customer care has been able to help me. I spoke to Kelibokeng, Jillian, Yaseen
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MTN South Africa's replyOfficial
15 Dec 2015, 13:06Hello RozaK,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the banking department to approve the refund. Note that once the credit reflect from log date to the banking department the refund will take +-5 working days but due to the credit passed as a goodwill credit the manager of the banking department need to approved that due to goodwill credits cannot be refunded but it can only be used against the account for the invoices. We are waiting for feedback.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the banking department to approve the refund. Note that once the credit reflect from log date to the banking department the refund will take +-5 working days but due to the credit passed as a goodwill credit the manager of the banking department need to approved that due to goodwill credits cannot be refunded but it can only be used against the account for the invoices. We are waiting for feedback.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply15 Dec 2015, 13:06
Official
Hello RozaK,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the banking department to approve the refund. Note that once the credit reflect from log date to the banking department the refund will take +-5 working days but due to the credit passed as a goodwill credit the manager of the banking department need to approved that due to goodwill credits cannot be refunded but it can only be used against the account for the invoices. We are waiting for feedback.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the banking department to approve the refund. Note that once the credit reflect from log date to the banking department the refund will take +-5 working days but due to the credit passed as a goodwill credit the manager of the banking department need to approved that due to goodwill credits cannot be refunded but it can only be used against the account for the invoices. We are waiting for feedback.
Kind Regards,
Alice van der Merwe
***
Best regards,