bC
boshof C
1 reviews | Active since Sept 2012
18 Nov 2015, 10:58
incompetence
After phoning t activate international roaming I suddenly could not make or receive any calls. I have phoned the call centre a few times, got reference number***, received promises , waited 24 hrs and still nothing. This morning I am told to switch the phone of for 10 minutes!!?? I was then told to hold and the call was ended by MTN while I was still holding<br> <br> It still does not work.<br> <br> Call centre staff seems to be clueless.<br> <br> What do I do to get this rectified?
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Replies (1)
MTN South Africa's replyOfficial
18 Nov 2015, 17:46Hello boshof,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone department your line tested and it works perfectly fine,We would like to assure you that we are actively working to improve our service levels.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone department your line tested and it works perfectly fine,We would like to assure you that we are actively working to improve our service levels.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply18 Nov 2015, 17:46
Official
Hello boshof,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone department your line tested and it works perfectly fine,We would like to assure you that we are actively working to improve our service levels.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone department your line tested and it works perfectly fine,We would like to assure you that we are actively working to improve our service levels.
warm regards
mike
REQ:***
Best regards,