NH
Nizaam H
1 reviews | Active since May 2012
12 Aug 2015, 11:57
INCOMPETENCE
I have been trying to resolve the matter with MTN for months. I have 2 contracts with MTN. Cell number *** was taken out at MTN, Picbel in Cape Town and despite clear instruction that this should be a top-up I am still struggling to get someone to fix this. <br> <br> MTN has indiscriminately billed me with any amount hence my stopping the debit order. I am suppose to pay 309 monthly for cell *** and 299 monthly for *** which is a total of 608 monthly. Now MTN has suspended my account. Is there anybody that can help me.<br> <br> MR HENDRICKS<br> ***
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Replies (1)
MTN South Africa's replyOfficial
29 Aug 2015, 12:09Hello nihendricks,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the system shows that both your lines have been unsuspended. A billing query has been logged to investigate further on the extra charges incurred, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the system shows that both your lines have been unsuspended. A billing query has been logged to investigate further on the extra charges incurred, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply29 Aug 2015, 12:09
Official
Hello nihendricks,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the system shows that both your lines have been unsuspended. A billing query has been logged to investigate further on the extra charges incurred, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the system shows that both your lines have been unsuspended. A billing query has been logged to investigate further on the extra charges incurred, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,