Incompetant staff

<p>Good Day</p> <p>In December 2016 I found out that my name is on Legal because of MTN .I was so shocked and confused because i cancelled my contract .</p> <p>Apparently the Consultant at Walmer 6th avenue did not cancel my contract correctly ,and also didnt do a follow up to check my status .Even though it was MTN fault ,I was then told that i still owed R389.00. paid i subsequently paid the above outstanding amout on the 9th of December 2016 at Absa.</p> <p>I went to MTN Greenacres to show them my proof of payment and as they instructed me telephoniclally . The Lady there that helped me took my slip and ID and said she is going to scan the proof of payment and email the Legal Department. i assumed everything i was sorted.</p> <p>Great was my suprise at the end of December when I went to Kenako MTN ,I was told that I am still blacklisted and no proof of paymeny showed on their system . So my prof of payment was scanned and emailed again . They asked me to come back the following day for my reference ,I did and I was given REFERENCE A ********** 3. I was told to wait for at least 3 months and check my status again. i found this is totally unacceptable seeing that the mistake was not mine in the first instance,but decided not to make a scene .</p> <p> </p> <p>On the 2nd of April , I went find out if everything has been resolved , to find out that my name was still on the Legal list. I was then given this number ********** 667 to phone.</p> <p> </p> <p>Today the 6th of April 2017 ,I contacted this number and given a reference number ********** 26</p> <p>I was told that I owed 1 cent .</p> <p> </p> <p>Because of Incompetant staff the company is employing my life is on hold for a 1cent , my status and reputation has been severely compromised</p> <p> </p> <p>I have never had this kind of "service" anywere.</p> <p> </p> <p>As a last resort,I am writing to you because I have gotten nowhere with MTN.</p> <p>Please help me to clear my name.</p> <p>Thank you</p> <p> </p> <p>Yours Sincerely</p> <p>Zukiswa Chiupnza</p> <p> </p> <p> </p> <p> </p>