1 reviews | Active since Dec 2015
Incompetant service and No Feedback
I have had a problem with my new phone. it was an out of box problem. The faulty phone was collected from me on the 10 December 2015, till today i have not received my new phone. It is now 5 weeks since my phone was collected and i have not recieved any response from MTN Direct as to when will i be receiving my new phone. I am really frustrated with MTN's pathetic service. I have called them several times and have not got any feedback, Consultants have also sent emails to the supervisor to call me but i havent received any response from him as well. My first premium had already gone through in December even though i did not have my phone with me and my January premium is to go off soon and i still do not have my phone! i need this to be reversed. This is all causing a huge inconvenience to me and my business. IMEI Number- ***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Zukiswa
REQ:***