DR
David R

1 reviews | Active since Aug 2015

31 Aug 2015, 14:44

Incompetant MTN People

HI, <br> <br> OK so lets start here, So I went and canceled 1 of my Contracts by them A 500MB Data Sim cause i did not use it anymore as i had the uncapped lite which i use for a whole bunch of stuff. <br> <br> So Month later there is still money being deducted from my account for that sim-card, SO went in to the MTN Store again and that was utterly useless as F*kol was done again, <br> <br> So i decided to actually put everything on email and send it to [Email Removed] what a bad idea that was, I think the people on the mail end is more *********** than the People at the shops. O well waited a day or 2 and asked for feedback, Not just asked, Spammed them with Mails, Think it might have been a 100 or so and i received feedback the next day from Kagiso Kekane (MTN Retentions) Stating he canceled both contracts and no one ever said anything of canceling both. Now i am fighting with them for a month now trying to get the uncapped lite re-activated as no one gave them permission to cancel it or anything. Now they want to give me a 2gb data **** or something. I can do more than that with the uncapped. I just wish they could get people with brains to help <br> <br> ***<br> <br> 30 Days nothing. Hope this help

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Replies (1)
MTN South Africa
MTN South Africa's reply31 Aug 2015, 16:17
Official
Hello MasterDream,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forwards.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Veronica