1 reviews | Active since Jan 2011
incompetant mtn ......***
<p>One would logically think if I sign a 24 month contract then that it. But no I must call in to have this termination, what's a contract for if I still need to waste time calling MTN. Fine I did that and two months down the road the contract has not been cancelled</p> <p>This was a top up contract but all of a sudden I am incurring extra charges on a line that was meant to be terminated in June........"Yello! You have started incurring cost from your Usage Limit. To check your balance dial *141*1*7851# or to manage your limit dial *141*5# Ts&Cs apply."</p> <p>I want MY money please</p> <p> </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised the matter was escalated to the relevant management team and prepaid migration has been processed. A credit request has been sent to the billing division to assist with credits due, please note the turnaround time to the credit request is 7/14 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised the matter was escalated to the relevant management team and prepaid migration has been processed. A credit request has been sent to the billing division to assist with credits due, please note the turnaround time to the credit request is 7/14 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***