INCOMPETANT
I WENT TO MTN PROMENADE TO DO A SIM SWOP, I PAID 113,AND I WAS TOLD THAT MY LATER YESTERDAY IT WILL BE WORKING ,STILL NOW I AM WAITING , TRIED TO PHONE CC AND THEY TOLD NE THAT THERE I NO SIM SWOP REQUEST UNDER MY NAME. 0PLS ASSSIST BEFORE I LOSE MY MIND.
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MTN South Africa's replyOfficial
24 Oct 2018, 20:25Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply24 Oct 2018, 20:25
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,