Incompetance rules!! - STAY AWAY
<p>fficial business reply:<br />Good morning Lizelle</p> <p>Thank you for your post.</p> <p>We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.</p> <p>Kindly note that the recurring bundles have been cancelled from your contract. A usd has been logged with the billing department to credit from 1 July 2016. The request for the refund has been submitted Request ********** .</p> <p>Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.</p> <p>Kind Regards</p> <p>Lungi</p> <p>REQ: ********** </p> <p>This was my response given by MTN - THIS IS BULL**** - NOTHING WAS DONE - I THINK ALL THERE RESPONSES ARE COMPUTER GENERATED AS AGAIN MY ACCOUNT WAS DEBITED! NO CREDIT WAS GIVEN - SO DOES ANYBODY WORK AT MTN THAT CAN ACTUALLY DO THERE JOB - STAY AWAY FROM MTN - THEY CAN NOT SORT OUT ISSUES AND JUST GENERATE REF NUMBERS WITHOUT FIXING THE PROBLEM</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have deactivated the 1GB Recurring Bundle, 75MB Recurring Bundle, BroadBand 300MB and MTN SMS 100 Bundle that are not part of the package. A credit of R1021.80 (including vat) will be passed for those services that were billed on the invoices dated 2016-07-01 to 2016-10-01 cellphone number 083****147.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have deactivated the 1GB Recurring Bundle, 75MB Recurring Bundle, BroadBand 300MB and MTN SMS 100 Bundle that are not part of the package. A credit of R1021.80 (including vat) will be passed for those services that were billed on the invoices dated 2016-07-01 to 2016-10-01 cellphone number 083****147.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
What - Siphumezo - does any body at MTN know what they are doing!? I received my account from you today - and! STILL MY ACCOUNT IS DEDUCTED INCORRECTLY! I am not happy as nothing was done to my account since my last post and the reply received fromLungi and also from you! What the hell is wrong I'am sick of MTN as we as a family will definately cancel all our services with your company as there is noone working there that actually can / will sort out this issue
What - Siphumezo - does any body at MTN know what they are doing!? I received my account from you today - and! STILL MY ACCOUNT IS DEDUCTED INCORRECTLY! I am not happy as nothing was done to my account since my last post and the reply received fromLungi and also from you! What the hell is wrong I'am sick of MTN as we as a family will definately cancel all our services with your company as there is noone working there that actually can / will sort out this issue