Incompetance rules!!
<p>I upgraded my cell contract this year and in my contract I receive 1 Gig data. Now on my account there is recurring data of 75MB and 300MB data (recurring) I contacted the "help desk" on the 15/9 and asked for it to be removed, on the 10/10 I phoned again and still it is appearing on my account, I phoned yesterday and was told that it will only be removed next Month - This is bull!! 1) I want to know who authorised this recurring data - as my wife could not speak to anybody regarding this problem, I did not authorised ANYTHING!! I want this removed from my account immediately and I want my refund for the last 3 months! THE PEOPLE AT THE "HELP DESK" CANNOT DO THERE JOB THIS INCOMPETANCE IS BULL****! I WILL DEFINATELY NOT RECOMMEND MTN TO ANYBODY! THEY CANNOT / WILL NOT RECTIFY THERE OWN MISHAPES! </p> <p>MY ref number : 15/9 ********** </p> <p>10/10 ********** 22</p>
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MTN South Africa's replyOfficial
12 Oct 2016, 11:08Good morning Lizelle
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the recurring bundles have been cancelled from your contract. A usd has been logged with the billing department to credit from 1 July 2016. The request for the refund has been submitted Request ***.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply12 Oct 2016, 11:08
Official
Good morning Lizelle
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the recurring bundles have been cancelled from your contract. A usd has been logged with the billing department to credit from 1 July 2016. The request for the refund has been submitted Request ***.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind Regards
Lungi
REQ:***
Best regards,
's updateReviewer Update
01 Nov 2016, 11:51Hallo Lungi
The reply to my request was all bull****! Again everything on my account is the same NO! you did not remove the rfecurring bundels of my account! NO I was not credited ! I will not recommend this useless "service" provider to anybody ! I will definately change to vodacom and wil also post to all my friends on facebook! How manytimes does a person need to request you to remove recurring budels how many times will my account be debitted. who works at MTN that can actually do there job?
's update01 Nov 2016, 11:51
Reviewer Update
Hallo Lungi
The reply to my request was all bull****! Again everything on my account is the same NO! you did not remove the rfecurring bundels of my account! NO I was not credited ! I will not recommend this useless "service" provider to anybody ! I will definately change to vodacom and wil also post to all my friends on facebook! How manytimes does a person need to request you to remove recurring budels how many times will my account be debitted. who works at MTN that can actually do there job?