JS
Juanita S
1 reviews | Active since Jun 2015
03 Jun 2015, 13:12
Incompetance of staff at MTN
I got overcharged a ridiculous amount after upgrading my contract at MTN. MTN admitted to me that I was overcharged and yet nothing was done to rectify the mistake. After getting no love in store or via their customer care department, I reversed the payment and put a stop order on the account at the bank. I did however pay my rightful amount in store to avoid being handed over. I have received messages saying that legal action will be taken against me if I do not pay that initial ridiculous amount and Now my tablet and phone have been blocked and my service suspended . Really its been more than a month and now I have to suffer the consequences of MTN's incompetence !
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MTN South Africa's replyOfficial
18 Jun 2015, 14:35Hello Juanitasofianos,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention to have your account adjusted accordingly. I have requested they contact you with the relevant feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention to have your account adjusted accordingly. I have requested they contact you with the relevant feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
MTN South Africa's reply18 Jun 2015, 14:35
Official
Hello Juanitasofianos,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention to have your account adjusted accordingly. I have requested they contact you with the relevant feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention to have your account adjusted accordingly. I have requested they contact you with the relevant feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***