INCOMPETANCE OF MTN CUSTOMER CARE CENTRE -THEY DONT CARE AT ALL

On the 18/11/2017 I called Mtn to do a sim swap. They informed me that they do it only between 9am and 5pm and it was too late. I was unable to do it myself an as a result I had to go to get an affidavit from the police as instructed by customer care. On Monday morning I call customer care again and I spoke to Zinhle Mbongwe and she told me to email the above mentioned document together with my ID. She acknowledged receipt of the documents. She told me the process would take between 2 and 24 hours. It did not take two hours and it did not take 24 hours. In fact I never heard back from anyone. I called in on Tuesday to find out what happened. I spoke to a Roxanne who said there is nothing on the system about a sim swap but she will send Zinhle a message and find out what happened. I never got any word back so I called in again and I spoke to Gugu who said she could not assist me so I asked to speak to her manager whose name is Noyise Cwele. She said there was a system issue and thats why it has not been processed and therefore it will take another 24 hours to do the swap and there is nothing she can about it. I was patient even though their 24hours had elasped. This morning Zinhle emails to say that she will do the swap and I need to send my number. Now 48 hours has elapsed. I give her my number and she says she cannot do a sim swap the number is too old. This is a number I got on Saturday. How can it be too old. Why is this the first time this is being mentioned? Why have I been given a run around? I asked all of these questions and both Zinhle Mbongwa and Noyise Cwele are completely ingoring me. Its 15:11 pm and by my calculation it its been over 50 hours and my sim has still not been swapped worse still everyone is completely silent. MTN CUSTOMER CARE DOES NOT CARE AT ALL!!!! I need my number, clients, friends, relatives all cannot contact me I need my number NOW and they just do not care at all. As soon as I get my number I am changing service providers for sure. I have been with mtn close to 10 years and this is how they treat me?