Incompetance & Inconsistency

I have called your call centre about 4/5 times in the last 2 months. Every agent has given me different requirements and stories with regards to cancelling my contract and moving over to prepaid. I kept checking they had what they needed so that my life would NOT be made difficult. <br> I called the day before my contract expired (13/2) to double check that my contract would expire the next day, and that I would be moved to prepaid and that none of my bundles etc would transfer. I called today (15/2), I am still on contract, and I have bundles! And I had specially purchased a new bundle thinking it would tie me over the few days inbetween moving to prepaid as the the call centre agent I specifically asked about whether my 2GB data bundle would transfer said no it wouldn't. I am also suddenly receiving sms's (as of the 14th) advising me that I have run out of sms's, airtime, etc so what is going on - I thought that meant I was off contract?! Your service staff are not clear, and concise about requirements and I am frustrated, livid, and ready to leave MTN after 16 years loyalty. Can someone please sort this out and refund me the bundle I should not have bought given your false info!