RZ
RIANA Z
1 reviews | Active since Mar 2015
15 Feb 2018, 12:35
INCOMPETANCE
I changed my banking details for a debit order from MTN. I specifically asked them if the debit run was already done and they confirmed that i would have to pay cash for February 2018. And so i did, BUT MTN took a debit on 5 February 2018 as well! Their response on this: We have received your payment, thank you very much. The debit order went through as the bank details were updated and activated on 29 January 2018. This amount now covers the invoice for January 2018 which is due for payment by the end of February 2018. This means that there will not be a debit order at the end of February 2018. The next debit order will run at the end of March 2018. On 9 February they took another debit! And still no response from them. This is why i do not want a debit order!!!!! They take what they want and you wait ages to get your own back!!
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Replies (2)
MTN South Africa's replyOfficial
16 Feb 2018, 23:38Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the debit order was requested already on the 18th for the amount paid over to MTN on the due debit date, once the debit order is requested this cannot be stopped from our side.
The new bank details was updated 29-1-2018 and debit date changed from the 15th to the 1st. Due to the debit date changed the system debited the account on the 2-2-2018 and the 9-2-2018.
The invoice for February is not as yet allocated to the account the credit of R689 will be used against this invoice the account will not be debited for the February 2018 invoice.
The next debit order will be for the future invoice for March and this will be debited on the 1 April 2018. The system bill the account in arrears.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply16 Feb 2018, 23:38
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the debit order was requested already on the 18th for the amount paid over to MTN on the due debit date, once the debit order is requested this cannot be stopped from our side.
The new bank details was updated 29-1-2018 and debit date changed from the 15th to the 1st. Due to the debit date changed the system debited the account on the 2-2-2018 and the 9-2-2018.
The invoice for February is not as yet allocated to the account the credit of R689 will be used against this invoice the account will not be debited for the February 2018 invoice.
The next debit order will be for the future invoice for March and this will be debited on the 1 April 2018. The system bill the account in arrears.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
RZ
RIANA Z's updateReviewer Update
17 Feb 2018, 08:30I have paid every single month and you have deducted 3x payments in Feb!!
I want my money back and i want my debit order cancelled. You have no authority to deduct money from my account ever again!!
I want my money back immediately.
You are unprofessional and incompetant!
Look at all the comments!! Rediculous!
RZ
RIANA Z's update17 Feb 2018, 08:30
Reviewer Update
I have paid every single month and you have deducted 3x payments in Feb!!
I want my money back and i want my debit order cancelled. You have no authority to deduct money from my account ever again!!
I want my money back immediately.
You are unprofessional and incompetant!
Look at all the comments!! Rediculous!