Incompentent Staff / NO SERVICE

Middle October I was called from an agent informing me that I was due for an upgrade. At this point I did not require an upgrade to my device, and it was agreed that my monthly fees will be reduced to approximately R143 pm.

I sent a mail after this in reply from MTN’s e-mail about the contract confirmation to ********** (I received a mail back saying this box is full) and then later to ********** querying a couple of things. I have resent this mail a couple of times and to date has not received any response.

I finally gave up and called MTN. They referred me to a number ********** . They then referred me to ********** . I the meantime I also received my bill which had several deductions on that was never requested and the bill shows R345. The one consultant I spoke to said it will be sorted out after 2 days. Nothing happened. I then phoned again on the 13th of November and the lady said nothing was done. At this point I was getting rather annoyed with the lack of service. I requested they listen to the recorded conversations and cancel my contract. She said it would be done and they will get back to me before the end of the week.

Another week has come and gone and still no response / feedback / mail.

I am so disappointed that service levels have gone to this level.

Regards