Incompentent staff
On the 25.02.2015 I purchased R15 airtime from my fnb account, I am signed up for wow bonus so if I use 8 or more I am entiled to R200 airtime and 100MB of data, I received the airtime but didn't receive and data then again I filled in R10 airtime on the same day around 9.00am still didn't receive my wow bonus,called the mtn on 173 5 times and everytime I called I was told the system didn't update. I got a call from *** a gentlemen advised that the system didn't update but he will get back to me asap to give me feedback. I find this very unfair on my side that I pay for something and don't receive it. No one could tell me why this is happening or when will it be fixed. My ref number that I was given is ***
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MTN South Africa's replyOfficial
02 Mar 2015, 12:16Hello valancia,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that you were allocated with both the R200 airtime and 100MB of data for the Wow Bonus on the 25th of February 2015. Kindly be advised that our system takes between 2 hours to 24 hours to update billing information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that you were allocated with both the R200 airtime and 100MB of data for the Wow Bonus on the 25th of February 2015. Kindly be advised that our system takes between 2 hours to 24 hours to update billing information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply02 Mar 2015, 12:16
Official
Hello valancia,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that you were allocated with both the R200 airtime and 100MB of data for the Wow Bonus on the 25th of February 2015. Kindly be advised that our system takes between 2 hours to 24 hours to update billing information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that you were allocated with both the R200 airtime and 100MB of data for the Wow Bonus on the 25th of February 2015. Kindly be advised that our system takes between 2 hours to 24 hours to update billing information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,