incompentent

went to upgrade my *** past saturday the guy who helped me ask me if he must put it on the open line or closed line clearly told him dont need an open line becase dont need the my fault and my mom's fault she put airtime because she knows her package got for her its only coming with data bundle but she was suprise to seethat calls are going out even if she was left with 27cents on her balance , this time am not gonna pay anything more than what am supossed to pay, my instalment is 250 for *** and upgrade fee of 105 and my other number which is *** is 229 nothing extra than dat , you must teach your consultant to listen to customers and stop making their own thing and stop givin wrong information to customers since i've been with you never only thing i have been receiving from you its bad service.