JR
Jan R
1 reviews | Active since Dec 2015
10 Dec 2015, 10:39
Incompatent admin and technical devision....
3 months ago i received a bill of R754 for a 3gb re curing data bundle that I never accepted. For 3 month I have been calling the call centre. Because the are suspending my account every week. Every time I call them they tell me it has been resolved and reversed. But still they suspend me every week. Now today im trying to call the call centre to reactivate it again. But im on hold for almost 3 hours... Mtn is a excuse for a service provider. The technical and admin department are so *********** its actually funny. Buts frustrating to call them every week to reactivate my account!!!!!. If there is any person willing and competent at mtn. Please call me on ***.
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello Jandre1985,
We are truly sorry for the incovenience caused and for the breakdown in service experienced.
We've perused the account and had a look at the request that was logged on your behalf (REQ:***). The response on the request was as follows:
\Kindly note that there was a promotion where clients received an sms for data bundles to be loaded on their accounts. This message had an opt in/opt out option. Clients that opted in have had the bundles loaded on their lines hence the charges for the service. There is no credit due.\"
We are truly sorry for the incovenience caused and for the breakdown in service experienced.
We've perused the account and had a look at the request that was logged on your behalf (REQ:***). The response on the request was as follows:
\Kindly note that there was a promotion where clients received an sms for data bundles to be loaded on their accounts. This message had an opt in/opt out option. Clients that opted in have had the bundles loaded on their lines hence the charges for the service. There is no credit due.\"
Best regards,
MTN South Africa's reply02 May 2023, 21:58
Official
Hello Jandre1985,
We are truly sorry for the incovenience caused and for the breakdown in service experienced.
We've perused the account and had a look at the request that was logged on your behalf (REQ:***). The response on the request was as follows:
\Kindly note that there was a promotion where clients received an sms for data bundles to be loaded on their accounts. This message had an opt in/opt out option. Clients that opted in have had the bundles loaded on their lines hence the charges for the service. There is no credit due.\"
We are truly sorry for the incovenience caused and for the breakdown in service experienced.
We've perused the account and had a look at the request that was logged on your behalf (REQ:***). The response on the request was as follows:
\Kindly note that there was a promotion where clients received an sms for data bundles to be loaded on their accounts. This message had an opt in/opt out option. Clients that opted in have had the bundles loaded on their lines hence the charges for the service. There is no credit due.\"
Best regards,